Returns - New Zealand

To accommodate for the Christmas period, we have extended our returns window.

ONLINE RETURNS

• Items purchased online in November and December 2026 can be returned until 17 January 2027 for a refund or store credit only. 

IN STORE RETURNS

• Items purchased in store in November and December 2026 can be returned until 17 January 2027 for an exchange or store credit only. In store refunds are only available for items returned within 5 days of purchase.

Based on Australia Post’s recommended delivery timeframes, please refer to the cut-off dates below. Sending parcels by these dates will give them the best chance of arriving on time.

Please note, these dates are a guide only and does not guarantee delivery before Christmas. 

Standard Parcels: 

To QLD: Wed, 16/12/26

To NSW, ACT, VIC, SA: Mon, 14/12/26

To WA, TAS: Thurs, 10/12/26

To NT: Wed, 9/12/26

To NEW ZEALAND: 04/12/26

Express Parcels:

To QLD: Fri, 18/12/26

To NSW, ACT, VIC, SA: Wed, 16/12/26

To WA, TAS: Fri, 11/12/26

To NT: Thurs, 10/12/26

If you don't love your online purchase from W. Titley & Co., we will happily offer a refund or store credit providing the following conditions have been met: 

• Items must be returned with the original receipt and must be received at our warehouse within 30 days of you receiving your parcel.
• Items must not be worn, washed, used or damaged and must be in a saleable condition. All tags, stickers and swing tag labels must be attached. 
• Items that are packaged must be returned in their original packaging, undamaged.
• Boxed items (including shoe boxes, hat boxes, American Hat Company Hats, Serratelli Hats etc) must be returned in their original presentation boxes and wrapped in an outer protective wrap. Please do not write or stick tape and postage labels directly onto any boxed items. Your return will not be accepted back or additional fees will be charged if the box or item is damaged.

Please note, the following items are non-returnable unless faulty:

• Earrings
• FINAL sale items 
• Soaps, perfumes, colognes and fragrances
• Hats that have been reshaped or altered in any way 

If all conditions are not met, your return will not be accepted back or additional fees may be charged.

We will not be held responsible for the loss or damage of your return during transit.

Follow the simple steps below to start your return:

1. Ensure your items meet all conditions outlined in our returns policy. 
2. Click the 'International Returns Form' button below and fill in the required information. 
3. Package your items correctly. 
4. Drop off your parcel and pay the cost of postage at your local post office.

Please note, the return postage fee may vary as it is determined by your local post office/courier. 

Before packing your return, please ensure all conditions within our returns policy are met. 

Items that are packaged must be returned in their original packaging, undamaged.

Boxed items (including shoe boxes, hat boxes, American Hat Company Hats, Serratelli Hats etc) must be returned in their original presentation boxes and wrapped in an outer protective wrap. 

DO NOT:

• Damage the box itself.
• Write on any boxed item.
• Stick tape directly onto any boxed item. 
• Stick postage labels directly onto any boxed item. 

Your return may be rejected and/or additional fees will be charged if the box or item is damaged. 

Please address your return to:

W. Titley & Co 

PO BOX 1486 

Charters Towers QLD, 4820

Contact information:  customerservice@titleys.com.au | (07) 4787 2477

RETURNS

Please allow 3-5 business days for your return to be assessed and processed. The cost of shipping in non-refundable, unless deemed faulty.

REFUNDS 

Once your return has been assessed and approved by our team, your refund will be processed. 

Depending on your financial institution, it may take 1-2 business days to be processed. 

The balance will be refunded to your original payment method. For example, if you have paid with  Afterpay, we will refund the balance to your Afterpay account.

Yes, return shipping costs are at the customer's expense and is paid directly at your local post office. 

Please contact our team immediately via phone on (07) 4787 2477 or email customerservice@titleys.com.au. 

Please contact our team immediately via phone on (07) 4787 2477 or email invoices@titleys.com.au.