Sales Assistant

Retail | Full Time | Mackay, QLD

We are currently searching for full-time sales assistants to join our team. This position will be based in Mackay, QLD at our new store, opening November 2024. A sales assistant is responsible for providing exceptional customer service, supporting the sales team, and contributing to achieving sales targets and overall business objectives. Our store trades 7 days a week so you must be available to work every third weekend on a rotating roster.

Hours:

• Monday - Friday: 8:35am - 5:10pm
• Saturday: 8:40am - 2:10pm
• Sunday: 9:35am - 1:10pm

(Every third weekend)

Key responsibilities & competencies:

As a sales assistant you will be responsible for:

• Assisting with inventory management
• Cash handling and processing payments and returns
• Sales support, up-selling or cross-selling products to customers
• Stocking, merchandising and maintaining the stores overall cleanliness and organisation
• Assisting in training new employees, and supporting other departments or team members as necessary
• Providing excellent customer service by greeting customers, assisting them in finding products, answering questions about merchandise, and handling any complaints or issues they may have.

Relevant experience & skills:

• A willingness to learn
• A dedication to accuracy
• Previous employment in a retail setting
• Professional and maintains a positive reputation
• Any experience that involved working as part of a team
• Strong customer service experience is crucial for this role
• Experience using computer programs and software relevant to retail operations
• Familiarity with point-of-sale (POS) systems and inventory management software
• Experience in roles related to merchandising, inventory management, or visual display
• Strong communication skills, both verbal and written, with the ability to effectively communicate with staff, customers, and higher management

About W. Titley & Co:

For four generations the Titley name has been synonymous with quality and service. First established by bootmaker William Titley in 1926, W. Titley & Co. has served country shoppers with quality clothing, footwear and accessories with customer satisfaction being our number one priority.

What we offer:

We are a growing company that is continually innovating to meet our customer's requirements. We can offer a professional working environment with a great working culture. Other benefits include:

• Flexible rosters
• Career training & development
• Opportunity to grow within our company
• 30% staff discount across all stores in Charters Towers, QLD and Mackay, QLD